Y1ts Privacy Policy — How your information is kept safe

Y1ts (referred to as "we", "our", or "the Platform") is an online gaming and entertainment service provider. This Privacy Policy explains how we collect, use, store, and protect your information.

This Privacy Policy applies to the y1ts website, mobile app, and all digital services. By using y1ts, you are agreeing to the terms of this policy.

We operate for users in Bangladesh and adhere to international data protection standards. Keeping your information secure is a daily priority for our team.

Y1ts may collect the following types of information:

We collect only the information that is strictly necessary — collecting excessive or unnecessary data goes against our policy. If you feel any requested information is unnecessary, please contact us.

Your data is used at y1ts for the following purposes:

• Account Management: To support registration, login, password reset, and profile updates.
• Payment processing: To process deposits, send withdrawals, and maintain transaction records.
• Security assurance: To detect fraud, multiple accounts, and suspicious activity.
• Customer support: To answer your questions and resolve any issues.
• Bonuses & Promotions: To provide relevant offers based on your preferences and history.
• Legal Compliance: To meet regulatory requirements.
• Service Improvement: To identify platform issues and develop new features.

Y1ts follows industry best practices to keep your information secure. Our security infrastructure is regularly verified through independent third-party audits.

• SSL/TLS Encryption: All connections to the website and app are encrypted.
• Data segmentation: Payment details, identity documents, and gaming data are stored on separate servers.
• Two-factor authentication: OTP verification is required for critical actions.
• Access control: Only authorized personnel can access data on a need-to-know basis.
• Regular Backups: Regular secure backups are taken to minimise the risk of data loss.
• Penetration Testing: Security audits are conducted at least twice a year.

We make every effort to ensure the highest level of security, but no method of transmission over the internet is 100% secure. We strongly recommend using a strong password and keeping your account secure on your end.

Y1ts never sells your personal information. However, in limited circumstances, certain information may be shared with specific third parties:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket. Only the data required to complete a transaction is shared.
• KYC Verification Services: Verification agencies to confirm identity. Your data is used solely for verification purposes.
• Technology Partners: Contracted providers responsible for server management and technical services.
• Legal requirements: As required by court order or regulatory directive.
• Fraud prevention: With industry-standard fraud detection agencies.

Strict confidentiality agreements are in place with all third parties. They may only use the information received for the specified purpose. Any other use constitutes a breach of contract.

Cookies are small text files stored in your browser. y1ts uses the following types of cookies:

• Essential cookies: To maintain your login session and ensure security. These cannot be disabled.
• Preference cookies: To remember your language, theme, and settings.
• Analytics Cookies: To understand and improve how the platform is used.
• Functional cookies: To deliver a personalized experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

As a y1ts user, you have the following rights:

Y1ts strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any data from minors.

If a minor has accidentally created an account and this comes to our attention, the account will be immediately closed and all associated data will be deleted.

We do not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account information: For the duration of active account use and 5 years after closure.
• Transaction Records: A minimum of 5 years, as required by law.
• Gaming History: 3 years after your last activity.
• Customer Service Records: 2 years.
• Marketing Preferences: Until you change it.

Once legal obligations are met, data is securely and permanently deleted. The deletion process is irreversible.

Y1ts may update this Privacy Policy from time to time. Changes may be driven by new services, legal requirements, or security improvements.

For significant changes, you will be notified by email or SMS at least 30 days in advance. Minor updates will be reflected on this page only.

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@y1ts.ws
• Subject: Send a message with the subject "Privacy Request"
• Response Time: Typically within 7 business days
• Important: Reach us directly via live chat

Protecting your privacy is our responsibility. We take every complaint seriously and work to resolve it as quickly as possible.